Refund Policy

1. General Refund Policy

Data Lunaris LLC ("Company," "we," "us," or "our") offers refunds for our product analytics services under specific circumstances outlined in this policy. All refund requests are subject to review and approval at our sole discretion.

2. Subscription Services Refunds

For subscription-based services, the following refund terms apply:

• Monthly Subscriptions: Full refund available within 7 days of initial purchase
• Annual Subscriptions: Full refund available within 30 days of initial purchase
• Partial Usage: Refunds for partially used subscriptions are calculated on a pro-rated basis
• Auto-Renewal: Cancellation of auto-renewal does not constitute a refund request
• Downgrades: No refunds for downgrading subscription tiers

3. One-Time Service Refunds

For one-time services such as implementations, audits, and custom development:

• Before Work Begins: Full refund if cancellation occurs before project initiation
• During Development: Refund amount based on work completed and materials delivered
• After Completion: No refunds for completed services unless service failure is proven
• Change Requests: Additional costs for scope changes are non-refundable
• Client Delays: No refunds for delays caused by client-side issues

4. Non-Refundable Services

The following services and circumstances are not eligible for refunds:

• Services delivered and accepted by the client
• Custom development work that has been completed
• Training sessions that have been conducted
• Third-party platform fees and integrations
• Services cancelled due to client breach of contract
• Refunds requested more than 30 days after service completion

5. Refund Request Process

To request a refund, please follow these steps:

• Submit a written refund request to support@datalunaris.com
• Include your account information and service details
• Provide a detailed reason for the refund request
• Allow 5-10 business days for review and processing
• Refunds will be processed to the original payment method

6. Processing Time and Method

Approved refunds will be processed as follows:

• Processing Time: 5-10 business days after approval
• Payment Method: Refunds issued to original payment method
• Bank Transfers: May take 3-5 additional business days
• Credit Cards: Appear on statement within 1-2 billing cycles
• International: Additional processing time may apply

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation supporting your claim
• Contact us at legal@datalunaris.com for escalation
• Seek resolution through appropriate channels

8. Service Quality Guarantee

We stand behind the quality of our services and offer the following guarantees:

• 30-day satisfaction guarantee for new implementations
• Free revisions for work that doesn't meet agreed specifications
• Ongoing support for delivered solutions
• Performance standards as outlined in service agreements

9. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the new terms.

10. Contact Information

For questions about refunds or this policy, please contact us: